# default > default knowledge base – help articles and documentation. ## Before You Enroll in Treatment - [⭐️ How to use the Help Hub & Chat](https://help.affecttherapeutics.com/en_us/how-to-use-in-app-support-BJ9Ww94OA.md): Get quick help with Affect App’s Help Hub! Access guides, chat with support, and resolve issues efficiently. Start your support journey now! - [Insurances Affect Accepts](https://help.affecttherapeutics.com/en_us/insurance-plans-BklGwKoV0.md): Check the full list of insurance plans Affect accepts in each state! Learn how to update us when your insurance changes through the app. - [Understanding My Out-of-Pocket Expenses](https://help.affecttherapeutics.com/en_us/understanding-my-out-of-pocket-expenses-HkgLAanryl.md): Understanding OutofPocket Expenses Across Different Insurance Plans When accessing treatment its essential to understand how your insurance works and what - [Share Insurance Updates through the Affect App](https://help.affecttherapeutics.com/en_us/how-to-upload-your-insurance-cards-into-the-affect-app-BySbkLEuC.md): Learn how to share insurance updates through your Profile in the Affect app. - [Emergency "Bridge" Prescriptions: Immediate Medical Support for Substance Use](https://help.affecttherapeutics.com/en_us/emergency-bridge-prescriptions-immediate-medical-support-for-substance-use-B1hnTeDZzl.md): Emergency Bridge Prescriptions Immediate Medical Support for Substance Use If you or a loved one is experiencing intense withdrawal has recently left an em ## Getting Started for New Members - [⭐️ How to use the Help Hub & Chat](https://help.affecttherapeutics.com/en_us/how-to-use-in-app-support-BJ9Ww94OA.md): Get quick help with Affect App’s Help Hub! Access guides, chat with support, and resolve issues efficiently. Start your support journey now! - [Appointment Icon Tour for New Members](https://help.affecttherapeutics.com/en_us/appointment-icon-tour-for-new-members-r1DtErQ0.md): Learn how to navigate the Affect calendar in the app. - [Community Tour for New Members](https://help.affecttherapeutics.com/en_us/community-tour-for-new-members-SyqFEdb7A.md): Connect with fellow Affect members through Community Circles in the Affect app. - [What to do if your Pharmacy is out of Medication](https://help.affecttherapeutics.com/en_us/what-to-do-if-your-pharmacy-is-out-of-medication-rkDD6oeSyl.md): Learn how to transfer your prescription if your pharmacy is out of stock. Get step-by-step guidance and support for medications like BUP and SUB. - [How do I attend appointments?](https://help.affecttherapeutics.com/en_us/how-do-i-attend-appointments-through-the-affect-app-H1WPqJ4XC.md): Attending appointments is an important part of your Affect journey. Here's how to RSVP, join, and fix common issues. - [Completing a Release of Information (ROI)](https://help.affecttherapeutics.com/en_us/completing-a-release-of-information-roi-HkXh_qmtkg.md): What is a Release of Information ROI A Release of Information ROI is a legal document that allows Affect to share specific details about your treatment - [Understanding Your Missions in the App](https://help.affecttherapeutics.com/en_us/understanding-your-missions-in-the-app-ByPXBPCkle.md): Missions in the Affect app help you succeed! See how countdowns work, why daily check-ins are key, and how to stay on track. - [Your Support Toolkit](https://help.affecttherapeutics.com/en_us/your-support-toolkit-BJSIroRyel.md): Manage cravings with 10 daily-reset challenges—fun distractions and mindfulness tools that support recovery and count toward mission progress. ## Program Guidelines & Policies - [Program Rules & Attendance Policy](https://help.affecttherapeutics.com/en_us/program-rules-attendance-policy-B1M4xka9C.md): Learn about important program rules for particpating in Affect's virtual treatment program as well as our attendance policy. - [Appointment Rules & Expectations](https://help.affecttherapeutics.com/en_us/appointment-rules-expectations-SkYqTK8ggg.md): Learn how to participate successfully in appointments at Affect, including preparing for out of state travel. - [Messaging My Clinical Team](https://help.affecttherapeutics.com/en_us/messaging-my-clinical-team-Bk7M_fkuJx.md): How to Contact Your Counselor Through the App Were so glad youre taking steps to connect with your counselor We want to make sure you have all the tools an - [Completing a Release of Information (ROI)](https://help.affecttherapeutics.com/en_us/completing-a-release-of-information-roi-HkXh_qmtkg.md): What is a Release of Information ROI A Release of Information ROI is a legal document that allows Affect to share specific details about your treatment ## Using the App & Tech Support - [I forgot my password, what can I do?](https://help.affecttherapeutics.com/en_us/how-do-i-reset-my-affect-password-Sk3HIBWmR.md): To reset your Affect password open the Affect app and then click Login. Underneath the email and password select "Forgot my password" - [View, Sign, Create and Send Documents in the Affect App](https://help.affecttherapeutics.com/en_us/view-sign-create-and-send-documents-in-the-affect-app-BJDhuammA.md): Learn how to sign documents or create and send documents through the Affect app. - [Using the "Add to Calendar" feature](https://help.affecttherapeutics.com/en_us/how-to-use-the-add-to-calendar-feature-ryj7qammC.md): Sync your Affect calendar with the calendar on your phone! Never miss an appointment. - [How to un-confirm/cancel an appointment in the app](https://help.affecttherapeutics.com/en_us/how-to-un-confirm-an-appointment-in-the-app-SkOE51zIR.md): Our app makes it easy to un-confirm or cancel an appointment. Learn how to manage your appointments by following these simple steps! - [Share Insurance Updates through the Affect App](https://help.affecttherapeutics.com/en_us/how-to-upload-your-insurance-cards-into-the-affect-app-BySbkLEuC.md): Learn how to share insurance updates through your Profile in the Affect app. - [Edit missed or incorrect sobriety tracker information](https://help.affecttherapeutics.com/en_us/edit-missed-or-incorrect-sobriety-tracker-information-Sy1d8jpC.md): Learn how to update missed entries in your sobriety tracker, correct your sobriety streak, and fix your sober date. - [Setting up the sobriety tracker](https://help.affecttherapeutics.com/en_us/setting-up-the-sobriety-tracker-BynyUqZM1l.md): Track sobriety with our in-app sobriety tracker and daily reflections challenge. Stay accountable with daily entries, insight to support your journey. - [How do I completely close apps on an Android or an iPhone?](https://help.affecttherapeutics.com/en_us/how-do-i-completely-close-apps-on-an-android-or-an-iphone-rJZUJwV_0.md): Check out the video linked below for a stepbystep guide on how to completely close apps on both Android and iPhone This can help resolve any technical issues - [How to add availability for appointments](https://help.affecttherapeutics.com/en_us/how-to-add-availability-for-appointments-H1RO1P4Wfg.md): How to Update Your Weekly Availability in the Affect App Managing your weekly availability is the fastest way to get scheduled for your appointments This guid ## Scheduling and Appointments - [Appointment Icon Tour for New Members](https://help.affecttherapeutics.com/en_us/appointment-icon-tour-for-new-members-r1DtErQ0.md): Learn how to navigate the Affect calendar in the app. - [How do I attend appointments?](https://help.affecttherapeutics.com/en_us/how-do-i-attend-appointments-through-the-affect-app-H1WPqJ4XC.md): Attending appointments is an important part of your Affect journey. Here's how to RSVP, join, and fix common issues. - [Join Appointments from a Computer](https://help.affecttherapeutics.com/en_us/how-to-join-meetings-from-a-computer-ByZ4TlEQA.md): Learn how to access direct Zoom links to join your Affect appointments from a from a different device like a laptop or tablet. - [Self-Scheduling Appointments in the App](https://help.affecttherapeutics.com/en_us/self-scheduling-appointments-in-the-app-B1XWVcHR1g.md): Schedule one-time appointments easily in the Affect app. Stay on track with your program using in-app self-scheduling. - [Using the "Add to Calendar" feature](https://help.affecttherapeutics.com/en_us/how-to-use-the-add-to-calendar-feature-ryj7qammC.md): Sync your Affect calendar with the calendar on your phone! Never miss an appointment. - [How to turn on Audio or Video during your in app Zoom meeting](https://help.affecttherapeutics.com/en_us/how-to-turn-on-audio-or-video-during-your-in-app-zoom-meeting-Bk874UNO0.md): Title Troubleshooting Being Seen or Heard in an InApp Meeting on Your Phone If youre experiencing issues with being seen or heard in an inapp meeting on - [How to fix in app video issues (iPhone Specific)](https://help.affecttherapeutics.com/en_us/how-to-fix-in-app-video-issues-iphone-specific-HySZwUV_A.md): Title Troubleshooting Video Issues in InApp Appointments for iPhone Users If youre an iPhone user experiencing video problems during inapp appointments - [How to un-confirm/cancel an appointment in the app](https://help.affecttherapeutics.com/en_us/how-to-un-confirm-an-appointment-in-the-app-SkOE51zIR.md): Our app makes it easy to un-confirm or cancel an appointment. Learn how to manage your appointments by following these simple steps! - [Help joining Back-to-Back Appointments](https://help.affecttherapeutics.com/en_us/help-joining-back-to-back-appointments-SJeQMrwH1l.md): If you're having trouble joining back-to-back appointments through the Affect app, follow these quick troubleshooting tips to join. - [Adjusting Font Size on iOS or Android](https://help.affecttherapeutics.com/en_us/adjusting-font-size-on-ios-or-android-S1eAeVZXC.md): If your phone's font size is too large, you might miss buttons or content. This article shows you how to adjust it for a better mobile experience. - [How to Dial In to Zoom Meetings if your audio isn't working](https://help.affecttherapeutics.com/en_us/how-to-dial-in-to-zoom-meetings-if-your-audio-isn-t-working-ByGLyiG7C.md): If you join a Zoom meeting and are having issues with builtin audio you can call into the meeting instead Youll need to remain on the Zoom video meeting whi - [How to Enable Meeting Permissions](https://help.affecttherapeutics.com/en_us/how-to-enable-meeting-permissions-H1ruv6Q7A.md): Meetings in Affect require certain permissions in order to join and the first time you join a meeting you will be asked to provide them When you have your fi - [What Appointments to Expect by Program](https://help.affecttherapeutics.com/en_us/what-appointments-to-expect-by-program-S18ilo3tgl.md): An overview of the types of appointments you can expect in each program. - [Managing Appointments & Notifications](https://help.affecttherapeutics.com/en_us/managing-appointments-notifications-S1WX3ah_Wx.md): Learn how to manage your Affect appointment notifications. ## Billing and Insurance - [Insurances Affect Accepts](https://help.affecttherapeutics.com/en_us/insurance-plans-BklGwKoV0.md): Check the full list of insurance plans Affect accepts in each state! Learn how to update us when your insurance changes through the app. - [Share Insurance Updates through the Affect App](https://help.affecttherapeutics.com/en_us/how-to-upload-your-insurance-cards-into-the-affect-app-BySbkLEuC.md): Learn how to share insurance updates through your Profile in the Affect app. - [Why We Need All Your Current Medical Insurance Plans](https://help.affecttherapeutics.com/en_us/why-we-need-all-your-current-medical-insurance-plans-rk0PJepBye.md): Heres a draft for your Help Hub Article tailored for inapp support Why We Need All Your Active Medical Insurance Plans At Your Organization we are co - [What to Do if you've Lost your Insurance Coverage](https://help.affecttherapeutics.com/en_us/what-to-do-if-youve-lost-your-insurance-coverage-Sy3MY0hHyl.md): Help Guide What to Do If Youve Lost Your Insurance Coverage Losing your insurance coverage can be stressful but were here to guide you through your next s - [Tips for Reinstating your Medicaid Coverage](https://help.affecttherapeutics.com/en_us/reinstating-medicaid-coverage-SyMPkfqr0.md): Learn steps you can take to help get your Medicaid coverage reinstated. - [Understanding My Out-of-Pocket Expenses](https://help.affecttherapeutics.com/en_us/understanding-my-out-of-pocket-expenses-HkgLAanryl.md): Understanding OutofPocket Expenses Across Different Insurance Plans When accessing treatment its essential to understand how your insurance works and what - [I Moved to a New State - What does this mean for me?](https://help.affecttherapeutics.com/en_us/i-moved-to-a-new-state-what-does-this-mean-for-me-rJj3eA0vke.md): Learn what to do and how we can help when you move to a new state. - [Understanding Coordination of Benefits (COB) & Primary Insurance](https://help.affecttherapeutics.com/en_us/understanding-coordination-of-benefits-cob-primary-insurance-H1ojLo3kze.md): Understanding Coordination of Benefits COB Primary Insurance To receive care through our program your primary health insurance policy must be innetwork ## Resources - [In-Person & Virtual Community Meetings 👥](https://help.affecttherapeutics.com/en_us/self-help-resources-community-meetings-HkF4pkABC.md): Find a local recovery meeting or a virtual meeting to join! - [Housing Resource Registry: State-by-State Directory](https://help.affecttherapeutics.com/en_us/housing-resource-registry-state-by-state-ByyvZ3cYR.md): Find housing option near you, from resources we've gathered in supporting thousands of Affect members! - [Transportation Assistance 🚗](https://help.affecttherapeutics.com/en_us/transportation-assistance-rkxu0hEjA.md): Review options for finding transportation assistance through federal, state, nonprofit, or local community programs. - [Food Assistance 🍏](https://help.affecttherapeutics.com/en_us/food-assistance-SJi5CWrjR.md): Find food assistance programs near you. Access food banks, pantries, and meal services to ensure you and your family have the nourishment you need. - [Employment Resources by State 💼](https://help.affecttherapeutics.com/en_us/employment-resources-HyqEmwKFR.md): Review recommended job resources to find a job near you! - [Remote Employment Resources 👩🏽‍💻](https://help.affecttherapeutics.com/en_us/finding-a-remote-job-SklzE0cKC.md): If you live somewhere without many local job opportunities, check out remote work options we've gathered in this guide - [GED Info & Assistance 📖](https://help.affecttherapeutics.com/en_us/ged-info-assistance-H1tEAGHiR.md): Get the support you need to earn your GED. Access study guides, find testing centers, and receive expert help to successfully achieve your educational goals. - [Find a PCP 🩺](https://help.affecttherapeutics.com/en_us/find-pcp-S1vq1Uy3R.md): Find the perfect Primary Care Provider: tips on checking insurance, searching online, reading reviews, and choosing the right doctor for you. - [Find a Therapist or Psychiatrist 🔍](https://help.affecttherapeutics.com/en_us/find-a-therapist-or-psychiatrist-BJX6CMnvJg.md): Find trusted therapists and psychiatrists with this guide. Explore directories, affordable options, and telehealth services to get the care you need. - [Internet & Wifi Resources 📶](https://help.affecttherapeutics.com/en_us/internet-wifi-resources-HyrL_WR20.md): Tips on where to access free Wi-Fi options like public libraries and community centers. Get tips on finding these resources. - [Cell Phone Resources 📱](https://help.affecttherapeutics.com/en_us/cell-phone-resources-B1JduIc5kx.md): Need a new phone? - [Quitting Smoking: Another Step Toward a Healthier You](https://help.affecttherapeutics.com/en_us/quit-smoking-resources-rku8tcDYJx.md): Quitting Smoking Another Step Toward a Healthier You At Affect we understand that making big changeswhether its overcoming substance use rebuilding routin - [Need Help with Short-Term Disability Paperwork?](https://help.affecttherapeutics.com/en_us/need-help-with-short-term-disability-paperwork-ByeAp7XpJx.md): Affect cannot complete short term disability paperwork for you, but we have some tips on how to get this documentation. - [Emergency "Bridge" Prescriptions: Immediate Medical Support for Substance Use](https://help.affecttherapeutics.com/en_us/emergency-bridge-prescriptions-immediate-medical-support-for-substance-use-B1hnTeDZzl.md): Emergency Bridge Prescriptions Immediate Medical Support for Substance Use If you or a loved one is experiencing intense withdrawal has recently left an em ## Substance Use Treatment - [Testing Overview](https://help.affecttherapeutics.com/en_us/testing-overview-SkxeeGLnR.md): Learn all about testing for Affect members, including how tests are conducted and rewards for testing. - [Random UDS test challenges for OUD members](https://help.affecttherapeutics.com/en_us/random-uds-test-challenges-for-oud-members-Sk8JDpn7Jg.md): Learn all about random urine drug screen (UDS) testing to remain compliant with our opioid use disorder program. - [What to do if your Pharmacy is out of Medication](https://help.affecttherapeutics.com/en_us/what-to-do-if-your-pharmacy-is-out-of-medication-rkDD6oeSyl.md): Learn how to transfer your prescription if your pharmacy is out of stock. Get step-by-step guidance and support for medications like BUP and SUB. - [Helpful tips for members of our Opioid programs](https://help.affecttherapeutics.com/en_us/helpful-tips-for-members-of-our-opioid-programs-rJ9mV6gHkx.md): Verify your pharmacy has medication in stock before your Initial Medical Check-in. - [How to take Suboxone Strips](https://help.affecttherapeutics.com/en_us/how-to-take-suboxone-strips-ryfoDc4T1x.md): Members of our opioid use disorder programs are most commonly prescribed Suboxone, either strips or pills. Learn how to take Suboxone strips properly here. - [Narcan (Naloxone) & Fentanyl Test Strips](https://help.affecttherapeutics.com/en_us/narcan-naloxone-fentanyl-test-strips-B1sJFiPKJx.md): Learn how Narcan & fentanyl test strips can save lives. Find out where to get them, how to use them, and why anyone in high-risk environments should carry them. - [Preventing Drug Overdose](https://help.affecttherapeutics.com/en_us/preventing-drug-overdose-ByfVdQI20.md): Learn about signs, symptoms and when to act to prevent a drug overdose. - [Important Info on HIV, TB, Hep B, Hep C, and Infectious Diseases](https://help.affecttherapeutics.com/en_us/why-it-s-important-to-know-about-hiv-tb-and-infectious-diseases-HyHTESrnC.md): Learn about HIV, TB, Hepatitis B & C, their risks, prevention, and treatment. Stay informed, protect your health, and find support for testing and care. - [Accessing OUD Medication When You Can’t Afford It](https://help.affecttherapeutics.com/en_us/accessing-oud-medication-when-you-cant-afford-it-BkJfNS8al.md): When creating a national HelpHub resource the goal is to provide patients with actionable tools that work across different state Medicaid systems private insu - [Emergency "Bridge" Prescriptions: Immediate Medical Support for Substance Use](https://help.affecttherapeutics.com/en_us/emergency-bridge-prescriptions-immediate-medical-support-for-substance-use-B1hnTeDZzl.md): Emergency Bridge Prescriptions Immediate Medical Support for Substance Use If you or a loved one is experiencing intense withdrawal has recently left an em